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Small Claims Online Dispute Resolution Pilot Project

Please Read Carefully

The First Circuit (Oahu) has developed a pilot program for small claims disputes to be resolved online. it is called Online Dispute Resolution or ODR.

Online Dispute Resolution is required for the following:

  • Individuals who are not represented by an attorney. (These individuals are sometimes called Self-Represented Litigants or pro se.)
  • An individual (one person) involved in a dispute with only one other person. For example, Party A (one person) files a claim against Party B (another person).
  • This pilot program does not apply to businesses, anyone represented by an attorney, or cases in which there are multiple individuals involved.

 

Welcome to the Small Claims Online Dispute Resolution (ODR) page where you can learn how to settle your small claims disputes online without ever stepping inside a courthouse.

The Judiciary developed ODR as a means to improve access to justice for self-represented litigants. Because this is done online, you don’t have to spend time traveling to meetings or court appearances. For some people, this will be a faster and less expensive way to settle disputes. Plus, because it’s available 24/7, you can complete your court forms at a time that is most convenient for you.

However, if you do not have the technology needed, you must submit a request to the court to be permitted to file or respond to a complaint against you in-person. You may file this request at any District courthouse on Oahu. Go here to get the request form [or whatever it is we will get from Judge Melanie May].

How do I get started?

Hawaiiʻs ODR systems uses TurboCourt, which guides self-represented litigants like you through personalized questions about your situation, then creates and files the required forms to the court.

First, you must sign up for a TurboCourt account by going to TurboCourt Hawaii.

ODR Resources

Here are some resources to help you through the online dispute resolution process: 

  • FAQs (Draft attached)
  • Quick Guide for Plaintiffs (Draft attached)
  • Quick Guide for Uploading Documents in TurboCourt (Draft attached)
  • Plaintiff’s Worksheet (Draft attached)
  • Defendant’s Worksheet (Draft attached)
  • Tips for a successful negotiation (Draft attached)
  • Court order authorizing Pilot Program (pending with Judge May)

What if I need a special accommodation or an interpreter?

If you need an accommodation for a disability when participating in a court program, service, or activity, please contact one of the Disability Accommodations Coordinators as far in advance as possible to allow time to provide an accommodation. You are also welcome to send an e-mail to adarequest@courts.hawaii.gov or complete the Disability Accommodation Request Form. The Disability Accommodations Coordinator will try to provide, but cannot guarantee, the requested auxiliary aid, service, or accommodation.

The TurboCourt program uses Google Translate.  Not all languages are supported and the Judiciary does not guarantee the accuracy of the Google translation program.  If you need an interpreter, please send an e-mail to adarequest@courts.hawaii.gov.  You may also call (808) 539-4860.