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JIMS Infrastructure Repairs

Updated September 30, 2022

JIMS Infrastructure Repairs Progress Report

We are pleased to report that rebuilding a core part of our Judiciary Information Management System (JIMS) is on schedule and we have completed two phases of our multi-phase plan.

We appreciate your patience and cooperation with necessary system downtimes, which have occurred during a couple of weekends in September.

In the event of an unplanned outage, filers who do not already do so are highly encouraged to routinely download PDF documents in existing cases and save them in electronic or paper form, especially if those particular documents may be needed during a temporary outage.

Thank you for your patience as we strengthen our information management system.

 


JUDICIARY INFORMATION MANAGEMENT SYSTEM (JIMS) INFRASTRUCTURE REPAIRS

Last updated September 7, 2022

FREQUENTLY ASKED QUESTIONS

1. What are the Judiciary Information Management System (JIMS) Infrastructure Repairs?

The Judiciary Information Management System (JIMS) is the Hawaii Judiciary’s integrated statewide case management system. JIMS enables electronic access to court cases and case information for judges, attorneys, litigants, and other stakeholders through electronic filing, electronic bench warrants, data exchanges and online case search and document purchase.

JIMS is an essential application and the Judiciary strives to make sure this application is working at peak efficiency and effectiveness for all. To address recent technical issues that could result in a loss of service if left unaddressed, the Judiciary has begun to rebuild a core part of the JIMS infrastructure. This is not routine maintenance and we expect it to be one-time only. During this work, we are taking many precautions to minimize risks of an outage before the work is completed. In the event an outage occurs, impacts would include the temporary inability to access the PDF documents in cases, temporary inability to pay filing fees online, and temporary inability to generate traffic abstracts.

2. When are the JIMS Infrastructure Repairs expected to occur?

The JIMS Infrastructure Repairs have begun and the Judiciary anticipates completion before the end of 2022.

3. Are there any scheduled slowdowns or shutdowns for the JIMS Infrastructure Repairs?

At this time, the Judiciary does not intend to have any scheduled partial or full slowdowns or shutdowns. In the event any are scheduled, the Judiciary will provide as much notice as possible in various means including on our dedicated Judiciary JIMS Infrastructure Repairs webpage.

4. What is the Judiciary doing to minimize risks involved in the JIMS Infrastructure Repairs?

The Judiciary is taking many precautions to minimize risks and to ensure the process is seamless and poses the least disruption to all users of the JIMS system.

5. If a loss of service occurs, will I still be able to look up a case in eCourt Kokua?

Yes. The JIMS Infrastructure Repairs should not affect eCourt Kokua, so users will still be able to search cases and look up information, such as hearing dates.

However, if a loss of service does occur, you will not be able to access the PDF documents associated with the case. If you purchase documents or subscriptions, the documents would also not be available during this time. Requests for hard (paper) copies from the court will also not be available during this time because the court will temporarily not be able to access the PDF documents. In addition, traffic abstracts will not be able to be generated.

6. If a loss of service occurs, can I still file documents in Judiciary Electronic Filing and Service System (JEFS)?

Yes. If a loss of service occurs, you will still be able to file in JEFS in existing or new cases. You can continue to upload PDFs, however, there would be a temporary loss of access to the PDF documents in JIMS during the outage. The Notice of Electronic Filing (“NEF”) PDF file would not be available and no NEF email would be generated. When the system is restored, the filed stamped court document(s) with the date and time it had been submitted in JEFS will once again be accessible. The Judiciary is continuing to refine plans for filings, including how parties will receive file-stamped copies in the event an outage occurs. We will explain more as soon as possible so that all may prepare. Please stay tuned for updates on our JIMS Infrastructure Repairs webpage.

7. If a loss of service occurs, what additional steps do I need take after e-filing in JEFS?

The Judiciary is continuing to refine plans for filings and other operational aspects in the event an outage occurs. We will explain more as soon as possible so that all may prepare. Such plans may include–for most if not all filings–conventional (paper) service to all parties in the case and a paper copy to the Court. Once again, please stay tuned for updates on our JIMS Infrastructure Repairs webpage.

8. If there is an outage, will court hearings be rescheduled?

If there is an outage, the courts will provide instructions regarding court hearings being rescheduled or proceeding as planned. Please also check the JIMS Infrastructure Repairs webpage for the most up-to-date information: https://www.courts.state.hi.us/jims-infrastructure-repairs-2.

9. If there is an outage, will I be able to pay a filing fee online?

No, you will not be able to pay for the filing fee online. During an outage, the only two options will be to mail in a payment or walk in a payment at the court.

10. I have a court-ordered payment that is due. What should I do?

You should pay your court-ordered fines and fees as soon as possible and before the required deadline.

11. What should I do NOW?

As a precaution, current JEFS users are highly encouraged to routinely download PDF documents filed in existing active cases. These PDFs should be saved outside of the JIMS system as a backup in the event of a temporary outage.

12. Will personal information be exposed during the infrastructure repairs or if there is a system outage?

The infrastructure repairs are not related to any cyberattacks, cyberthreats, or online targeted attack. No personal or other confidential information has been compromised or exposed.

13. Will case information be lost during the repairs or if an outage occurs?

Please be reassured that all current data within JIMS will not be lost during the repairs. If an outage occurs some or all data may become temporarily inaccessible during such outage, but data will not be lost.

14. Where can I find out the most up-to-date information on the JIMS Infrastructure Repairs?

The Judiciary will continue to update the public on the status of the JIMS Infrastructure Repairs. The most up-to-date information can be found on the JIMS Infrastructure Repairs webpage.

15. If there is a slowdown of the system, who should I contact to report technical issues?

For JEFS help, please contact the respective circuit at the contact listed here: https://www.courts.state.hi.us/legal_references/efiling

Mahalo for your patience as we strengthen the JIMS system.