Unpaid traffic fines are eventually referred to a collection agency. After referral, payment must be made to the collection agency; the courts will not accept payment.
Payment can be made to the collection agency, Municipal Services Bureau (MSB), by way of their online payment system or by calling (800) 616-0166 or (512) 454-4757. To expedite the transaction, you need:
There is an additional $10 convenience fee for credit and debit card transactions.
Electronic check processing (Automated Clearing House or ACH) transactions can be made by way of MSB's online payment system or by calling (800) 616-0166 or (512) 454-4757. To expedite the transaction, you need:
There is an additional $10 convenience fee for electronic check transactions. Please allow up to 14 days for clearance.
Payment in the form of check and money order can be sent by mail to:
Municipal Services Bureau
P.O. Box 16755
Austin, TX 78761-6755.
Please make sure to include your full name and reference number on the memo line of your check or money order. Allow up to 14 days for clearance for all personal and electronic checks.
MSB also accepts payments made through MoneyGram Express and Western Union Quick Collect. Please visit your local MoneyGram or Western Union location. You must have the following information for:
MoneyGram Express Payment
Receive code: 6138
Account "Reference Number" (This can be found on the notice you received or by calling MSB)
MoneyGram will charge a service fee of $8.95 - $9.95 for the transaction.
Western Union Quick Collect Information
Send to: Municipal Services Bureau
Code City: Municipal
Account "Reference Number" (This can be found on the notice you received or by calling MSB.)
Western Union will charge a service fee of $12.95 for the transaction
Yes, the responsible party, which may be an individual or an organization, will be required to pay the collection agency's fee of approximately 21 percent of the outstanding fine balance owed to the State.
MSB will report to the major credit reporting agencies all deliquent debt (as defined by the Fair Debt Collections Practices Act) for adjudicated cases with an outstanding judgment greater than $25.
Juvenile cases and cases with restitution owed are not forwarded to the collection agency.
Your reference number can be found in the collection letter. If you don't have the letter, contact MSB. Be prepared to provide the citation number and your date of birth.
Customer service representatives are available during the following hours:
Monday -Thursday 7a.m. to 10:00 p.m., Friday 7 a.m. to 5 p.m. and Saturday 7 a.m. to 5 p.m. (Central Standard Time)
If the judgment is $500 or less, 90 days after entry of judgment. If the judgment is more than $500, 180 days. See Hawaii Civil Traffic Rule 20.
Cases are payable via IVR/eTraffic 110 days after the violation date, or approximately 90 days after a judgment has been entered regardless of the judgment amount.
Your payment may have been processed during the transfer of the judgment to the collection agency. If an error is found in submitting your case to MSB, the court may recall the referral or send a copy of your receipt to MSB. To obtain a copy of your receipt, call or send a written request to the district court that processed your payment.
Court rules govern when motions may be filed. The complete set of court rules, including the Hawai`i Civil Traffic Rules, are available on the Judiciary's Web site.
Yes, the court will notify MSB by electronic interface. You may also want to ask the court for a certified copy of the order granting your motion and provide it to the collection agency.
Remitting full payment to the collections agency will not relieve the defendant from non-monetary obligations.
Either proof the judgment has been paid in full and that other conditions of the judgment have been performed or proof the person is a new owner.
If the judgment was sent to a collection agency and the agency was paid, the agency will submit proof of payment to the court in due course and the stopper will be vacated then.
Notification that payment has been received is not automatically sent. Once the final payment has been cleared, you can request an official receipt from the court that shows your case has been resolved.